Refund and Cancellation Policy.
Perishable Product Notice
Prime Cuts Meat Market sells fresh and frozen perishable food products. Because of food-safety regulations, we cannot accept returns of meat products once they have left our facility, whether shipped or picked up.
This policy protects our customers and complies with food-handling standards. Refunds, replacements, and credits are available in the situations described below.
Damaged, Spoiled, or Missing Product
If your order arrives damaged, thawed beyond acceptable condition, or is missing items, please contact us within 48 hours of delivery.
To help us resolve your issue quickly, please include:
- Your order number
- A clear description of the issue
- Photos of the affected product and packaging (including any temperature indicators)
Once reviewed, Prime Cuts Meat Market will provide a replacement, store credit, or refund at our discretion based on the circumstances.
We ship every order with insulated packaging and cold packs sized for the delivery window. If a carrier delay causes a temperature failure that is verified through photos or documentation, we will make it right.
Subscription Refunds
Subscription orders may be skipped or canceled before the billing deadline described in our Subscription Policy.
Once a subscription order has been billed and entered fulfillment, it is generally non-refundable, except in the case of damaged, spoiled, or missing product as described above.
If you forgot to skip a box and it has not yet shipped, contact us as soon as possible and we will do our best to help.
A La Carte Orders
A la carte orders may be canceled or modified before the order enters fulfillment. Once fulfillment has begun, orders are considered final.
Refunds for a la carte orders in the event of damage, spoilage, or missing items follow the same process described above.
Bulk Beef and Pork Deposits
Bulk beef and pork reservations require a deposit to hold an animal from our farm partners. Deposits reflect a firm commitment because animals are scheduled for processing based on customer reservations.
- Deposits are fully refundable if canceled within 7 days of the reservation, and before the animal has been scheduled for processing.
- Deposits become non-refundable once the animal has been scheduled for processing.
- The balance owed on a bulk order is due at pickup or scheduled delivery.
Customers unable to take possession of a completed bulk order should contact us as soon as possible so we can attempt to accommodate storage or rescheduling.
Custom Processing
Custom processing services (deer, beef, pork, bear) are billed based on services performed, cuts requested, and animal weight.
Because processing is a custom service, fees for completed work are non-refundable. Product must be picked up within the timeframe communicated at drop-off.
How to Request a Refund or Replacement
To request a refund, replacement, or store credit, contact us:
We aim to respond to all customer service inquiries within one business day.