Get in touch
How to reach Prime Cuts.
Real people. Real replies.
Whether you have a question about your order, need help with your subscription, want to know more about a specific cut, or want to send us feedback - we'd love to hear from you.
What we help with
- Orders and order status
- Subscription changes, skips, cancellations, and billing
- Shipping and delivery questions
- Product questions and cut recommendations
- Bulk beef and pork reservations
- Custom processing (deer, beef, pork, bear)
- Refunds, replacements, and customer service issues
Response time
We aim to respond to all customer service inquiries within one business day. Emails sent over the weekend or on holidays will be answered on the next business day.